7 gems ? re staying in Touch using the phone
The golden rule of maintaining your existing clients and alliance partners and turning them into advocates is by keeping in constant contact with them!
What better way to do this than “calling them” and continually adding value to them says Odile Faludi – customer conversation starter specialist.
Ivan Misner – the guru of networking says that the value of your business is based on the strength of your network, and the golden rule of networking is staying in touch with your clients.
Here are seven ways for staying in touch with your clients and strengthening your business relationships:
1. Plan your call – what’s your BAMFAM
Each phone call becomes an opportunity to strengthen the relationship and to enhance your credibility.
BAMFAM (book a meeting from a meeting)
2. Schedule your phone calls – predictably.
Stay in constant contact with your clients. Train them to expect to hear from you at certain times.
If you usually contact certain customers during the first week of every quarter, they will come to expect it and will budget time for you.
3. One phone call leads to the next phone call.
Before concluding your telephone conversation, schedule the date of your next phone call. With this commitment, you are more likely to follow through. This practice establishes a chain of contacts, with each phone call leading to the next.
4. Assume responsibility for your phone calls.
“People don’t care how much you know until they know how much you care” – Allen Pathmarajah
Take the initiative and stay in touch with your customers. When clients do not feel cared for, they are more likely to leave.
You are more likely to head off potential problems by showing that you care – stay in touch with them by picking up the telephone and calling them these days
5. Think of someone you can refer them to and Refer them On
An easy effective way to add value to your client is to Refer them on using Referron! Referron tracks and measures your referrals and is free to use!
6. Invite them to your Forum
One way of making sure to stay in contact with your customers is to invite them to join your forum as your guest – This is a great way to introduce your customers to other people that you know like and trust.
7. Make sure you stay in touch with your clients and alliance partners
You will have a stronger business tomorrow by maintaining a powerful personal network by telephoning your clients and alliance leaders partners.