Their 500+ employees largely consist of millennials, they 100% work in an office, the company has large CBD-located overheads, over 73% of their teams travel more than 2 hours on public transport every day, and their clients are Sydney-based.

Covid-19 happenned – people worked from home – and the clients were still being looked after! Employees were relieved of not having to spend a large portion of their day travelling to work! 

All employees were engaged in remodelling the 150 year old blueprint – to focus on the people –  the customer and the employees 

Using SCAMPER – a Novel Thinking approach where potential solutions are elicited from questioning how we might Substitute, Combine, Adjust, Modify (magnify, minify), Put to other uses, Eliminate and/or Reverse, Rearrange the current working reality into something new – 

the team has come up with an adjusted blueprint for the workplace going forward 

The Proposed new blueprint 

1. trial 3 days at home and 2 at the office (rostered). 

2. Outreach to clients (site visits) had never been a part of organisational practice but to be put to clients as an option.

3. regional markets to be tested – employees expressed an interest to move regional – . establish cells within each location where team members worked in an office together 2 days a week. People still want to work together. 

4. pursuing market specialisation in growth verticals within regions (for example agriculture, aquaculture, viticulture, mining)

The business has a great chance of thriving and surviving post Covid-19 say Heather – because