• bsi-innovation
  • bsi-learning
  • bsi-people
  • bsi-wealth

It’s all about CX – show that you care

JC Penney – Be Your Customer’s Friend

“Friendly service creates a personal connection that encourages people to come back. Every great business is built on friendship,”.

It’s the personal experience that really counts. 

“Customers don’t care how much you know until they know how much you care “

“Give them what you want and you will get what you want! “

Personal service will be a key differentiator. People don’t want to have to talk to a machine! People like to talk with people!  

Picking up  the phone can be a great way to show customers that you care.

Posted on June 21, 2020

Leave a Reply

Your email address will not be published. Required fields are marked *

referron-logo
BBG-logo
spark-logo

Contact us today to find out how we can make your business grow!
Ph: 02 9126 9100  Email: info@bsi.com.au
Level 9, Angel Place,123 Pitt Street
Sydney NSW 2000

© Copyright 2024 BSI